Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. My Support

My Support

Need help fast?
Use the 🔍 search bar to explore our knowledge base. 🔐 Log in required.

You can also submit a Question, request a Task, or report an Error below.

  • Question

    Can’t find what you’re looking for? Ask us directly.
    Examples: “How do I reset my password?”, “Where can I find my invoices?”

  • Task

    Need something done? Submit a request.
    Examples: “Can you set up a new user?”, “Please generate a custom report.”

  • Error

    Something not working right? Let us know.
    Examples: “My website isn’t loading.”, “I’m getting a 403 error on login.”

Powered by Jira Service Management
{"xsrfToken":"7f0c5314d9dcef84d545f4984d3fa020955d369a_lout","branding":{"id":"7","key":"rp","name":"My Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/41","theme":{"headerBGColor":"#b00067","headerLinkColor":"#ffffff","headerLinkHoverColor":"#d40b80","headerLinkHoverBGColor":"#d40b80","headerBadgeColor":"#d40b80"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/896aeb6f-5338-4fb3-8260-564441a5da30/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMTg4ZjhjOS1hMTdlLTQ4MzItYmY4Yi02YjdmZDQzYWQyZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5NmFlYjZmLTUzMzgtNGZiMy04MjYwLTU2NDQ0MWE1ZGEzMCI6WyJyZWFkIl19LCJleHAiOjE3ODk5NTc0NzgsIm5iZiI6MTc4OTk1Njg3OH0.51mwrf-q6ccsYftNRdmCqkNJVs5bZ21kziySTRdB62w&client=d188f8c9-a17e-4832-bf8b-6b7fd43ad2d0&mode=fit","logoId":"896aeb6f-5338-4fb3-8260-564441a5da30","isLogoAvailable":true,"helpCenterTitle":"Explore our support articles","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Explore our support articles","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5a5dff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e9eb88db-81e8-432d-aa42-0ee2633fd4fd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMTg4ZjhjOS1hMTdlLTQ4MzItYmY4Yi02YjdmZDQzYWQyZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5ZWI4OGRiLTgxZTgtNDMyZC1hYTQyLTBlZTI2MzNmZDRmZCI6WyJyZWFkIl19LCJleHAiOjE3ODk5NTc0NzgsIm5iZiI6MTc4OTk1Njg3OH0.rv5bq05709u0pECsxo4uV65jOZom2H_RGzHPfpsAdoo&client=d188f8c9-a17e-4832-bf8b-6b7fd43ad2d0&height=300&mode=fit","bannerMediaApiFileId":"e9eb88db-81e8-432d-aa42-0ee2633fd4fd","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"rp","projectId":10100,"serviceDeskId":7,"name":"My Support","description":"<p><b>Need help fast?</b><br> Use the \uD83D\uDD0D search bar to explore our knowledge base. \uD83D\uDD10 <b>Log in</b> required.</p>\n<p>You can also submit a <em>Question</em>, request a <em>Task</em>, or report an <em>Error</em> below.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"32","name":"Error","descriptionHtml":"","callToAction":"Error","introHtml":"<p><em>Something not working right?</em> Let us know.<br> <b>Examples:</b> “My website isn’t loading.”, “I’m getting a 403 error on login.”</p>","icon":10828,"iconUrl":"https://my.support.tellbrite.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[7],"key":""},{"id":"29","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p><em>Can’t find what you’re looking for?</em> Ask us directly.<br> <b>Examples:</b> “How do I reset my password?”, “Where can I find my invoices?”</p>","icon":10865,"iconUrl":"https://my.support.tellbrite.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[7],"key":""},{"id":"31","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p><em>Need something done?</em> Submit a request.<br> <b>Examples:</b> “Can you set up a new user?”, “Please generate a custom report.”</p>","icon":10841,"iconUrl":"https://my.support.tellbrite.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10841","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General Support"}],"orderMapping":{"7":[29,31,32]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"63badec0-50af-3285-a514-e6bfa3076bab","appLinkName":"System Confluence","appLinkUrl":"https://tellbrite.atlassian.net/wiki","spaceKey":"ASK","spaceName":"My Support","spaceUrl":"https://tellbrite.atlassian.net/wiki/spaces/ASK","isServer":false},"labels":[],"projectKey":"ASK","serviceDeskId":7,"kbLinkDomainURLs":["https://my.support.tellbrite.com","https://tellbrite.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMTg4ZjhjOS1hMTdlLTQ4MzItYmY4Yi02YjdmZDQzYWQyZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tODUyMTY3NjU2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODk5NTgwNzgsIm5iZiI6MTc4OTk1Njg3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.kIW3XZWwOQpHSBa_BW4tslfqjG6oq8ngCD8iBUstbac","targetCollection":"upload-user-collection-852167656","endpointUrl":"https://api.media.atlassian.com","clientId":"d188f8c9-a17e-4832-bf8b-6b7fd43ad2d0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://tellbrite.atlassian.net/wiki","kbLinkDomainURLs":["https://my.support.tellbrite.com","https://tellbrite.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tellbrite","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7f0c5314d9dcef84d545f4984d3fa020955d369a_lout","baseUrl":"https://my.support.tellbrite.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tellbrite.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d188f8c9-a17e-4832-bf8b-6b7fd43ad2d0","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c7baeb5dbd46496fbcacc13ed77b4104","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://tellbrite.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}